Orders are shipped within 3-5 business days (Monday to Friday, excluding Federal holidays). Please note, all delivery times are estimates and BIOVALENS is not responsible for delays due to natural disasters, delivery company factor, holiday-related delays, international customs regulations, customer error, or any other unforeseen factors.
Expedited (1 – 7 Days) Shipping in Canada. For this shipping method, Biovalens uses Canada Post.
Expedited Parcel USA (10 – 14 Day) Shipping in the US. For this shipping method, Biovalens uses Canada Post.
We ship international orders by International Parcel Air. Please contact us for more details.
International shipments are subject to customs clearance procedures, which can cause delays beyond original delivery estimates.
We will refund as well the unopened and undamaged products in your first order. We will not refund shipping & handling costs. We will not accept products returned after 30 days of purchase. In all cases of returns, please notify our office at toll free number 1-844-866-8979 before returning any product. Please allow ten business days from the date we receive your return for processing.